If you have questions, suggestions or problems with our software please check the links below and the Help file included with the software. If this information does not address your problem or question, you may contact us with this contact form.
Licensed User Upgrades:
Minor Version Upgrades (eg. v5.0 to v5.x): Licensed users get free minor version upgrades. Keys remain valid for minor version releases. Just download and install the new version.
Major Version Upgrades (eg. v4.x to v5.x): Licensed users get discounted major version upgrades. Just click the "Request upgrade instructions" link below and fill out the form. You will receive upgrade instructions by e-mail.
Single User License upgrade prices (Please contact us at for more information about upgrading other types of licenses):
Resend Expired or Lost License Keys:
Use this form if your license key is lost or expired. License keys can be sent only to email addresses we have on file for the license. If the email address has changed, use the Update License Contact Information Form before requesting to resend a key.
We can only send keys to email addresses that exist in our database.
Request to resend a license key
Update License Contact Information:
Use the link below to change the email address or other information for a license. The original email address or key is required.
Change email and contact information in our database
Order related questions:
We use eCommerce reseller FastSpring for all license sales. Please use their support portal for order related questions/support:
FastSpring support portal
Who is FastSpring?
FastSpring Ordering FAQ
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