Technical Support

If you have questions, suggestions or problems with our software please check the links below and the Help file included with the software. If this information does not address your problem or question, you may contact us with this feedback form.

Licensed User Upgrades:
Minor Version Upgrades (eg. v5.0 to v5.x): Licensed users get free minor version upgrades. Keys remain valid for minor version releases. Just download and install the new version.
Major Version Upgrades (eg. v4.x to v5.x): Licensed users get discounted major version upgrades. Just click the "Request upgrade instructions" link below and fill out the form. You will receive upgrade instructions by e-mail.

Single User License upgrade prices (Please contact us at for more information about upgrading other types of licenses):
  • TransMac: US $35.00
  • CrossFont: US $45.00

Request upgrade instructions

Resend Expired or Lost License Keys:
Use this form if your license key is lost or expired. License keys can be sent only to email addresses we have on file for the license. If the email address has changed, use the Update License Contact Information Form before requesting to resend a key.
We can only send keys to email addresses that exist in our database.
Request to resend a license key

Update License Contact Information:
Use the link below to change the email address or other information for a license. The original email address or key is required.
Change email and contact information in our database

Information Articles:
Articles that may be of interest to the users of our software

Mac and Windows PC Files - Differences between Mac and PC files and files systems.
DMG Files in Windows - A brief introduction to Mac disk image (.dmg) files.
Mac and Windows PC Fonts - Information about the various font formats on Mac and PC.
Glossary of Terms - Glossary of font and file system terms.

Privacy Policy:
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  • Information including email adresses may be required on our email forms. This information is used for the only purpose specified on the email form page.
  • There may be links to other web sites. We are not responsible for their privacy practices.
  • Software License Purchases: Acute Systems does not take orders directly. We use a third party eCommerce reseller (FastSpring). We do not have access to sensitive payment information (credit card numbers, bank account numbers, etc.). Order information received from FastSpring (name, address and email) is used to verify licenses and provide support. It is not shared with third parties. Please see the FastSpring web site for their privacy policy.